Service notifications related to your account(s)
Whenever you visit Crossroads Internet we gather general information about your visit – the site you are coming from, pages or areas you visit on our site, and how long you stay at a particular location on the site. This general information is used only in the aggregate, much like television ratings. This information helps us identify popular areas of our site as well as areas that could use refinement so that we can keep content on the site fresh and relevant to our users’ interests. Many improvements and updates to the site are based on this data. We do not collect any personally identifiable information from you except when you expressly volunteer it under special circumstances described below, such as entering a contest.
How to be removed from our mailing list after you’ve subscribed
If at any time after signing up for our mailing list you would prefer to be removed from it, you can email Crossroads Internet to unsubscribe and you will be removed.
We gather personal data ONLY at your request
When you submit personal information to us, you also may choose to be notified by e-mail about additional products and services offered by Crossroads Internet. If you’d like to join our mailing list to receive more information about our products and services, please check the opt-in box on the appropriate web form. We only add users to our mailing list when they choose to subscribe.
Information collected at Crossroads Internet will not be sold, rented, lent or otherwise disclosed to anyone other than direct and indirect subsidiaries of Transaction One. Any personal information you may choose to give us is used only to fulfill the service you have requested, such as ordering a document or subscribing to a mailing list.
Crossroads Internet has adopted this acceptable use policy applicable to all users of its high speed Internet service, including Crossroads Internet web sites, Crossroads Internet and (the “Internet Service”). This acceptable use policy is intended to advance Crossroads internets’s goal of providing reliable and high quality Internet service to its subscribers.
PLEASE READ THIS ACCEPTABLE USE POLICY PRIOR TO USING THE SERVICE; BY SUBSCRIBING TO THE INTERNET SERVICE, YOU, THE SUBSCRIBER, ARE AGREEING TO THE TERMS OF THIS ACCEPTABLE USE POLICY. YOU ARE RESPONSIBLE FOR ANY VIOLATION OF THIS ACCEPTABLE USE POLICY OR MISUSE OF THE SERVICE THROUGH THE USE OF YOUR ACCOUNT, EVEN IF THE MISUSE WAS CONDUCTED BY A THIRD PARTY OR OTHER END USER WITH ACCESS TO YOUR ACCOUNT, WHETHER PERMITTED BY YOU. IT IS YOUR RESPONSIBILITY TO SECURE YOUR COMPUTER(S), NETWORK AND/OR ANY DEVICE, INCLUDING WIRELESS NETWORK (“WiFi”) DEVICES CONNECTED TO THE SERVICE SO THAT SUCH MISUSE IS PREVENTED.
2. REVISIONS TO POLICY
CROSSROADS INTERNET MAY REVISE THIS ACCEPTABLE USE POLICY FROM TIME TO TIME WITHOUT NOTICE BY POSTING A SUCH REVISION ON xroadsinternet.com OR ANY SUCCESSOR URL. ANY REVISION OF THIS ACCEPTABLE USE POLICY IS EFFECTIVE IMMEDIATELY UPON SUCH POSTING. AS SUCH, YOU SHOULD REGULARLY VISIT xroadsinternet.com AND REVIEW THE POSTED ACCEPTABLE USE POLICY. IN THE EVENT OF A CONFLICT BETWEEN ANY SUBSCRIBER OR CUSTOMER AGREEMENT AND THIS ACCEPTABLE USE POLICY, THE TERMS OF THIS ACCEPTABLE USE POLICY WILL GOVERN.
CROSSROADS INTERNET RESERVES THE RIGHT TO IMMEDIATELY TERMINATE YOUR ACCOUNT WITHOUT NOTICE AT CROSSROADS INTERNET SOLE DISCRETION IF YOU OR OTHERS WHO USE YOUR ACCOUNT VIOLATE THIS ACCEPTABLE USE POLICY. CROSSROADS INTERNET ALSO RESERVES THE RIGHT TO IMMEDIATELY REMOVE ANY MATERIAL OR INFORMATION FROM Crossroads Internet WEBSITES THAT VIOLATE THIS POLICY FOR ANY REASON WHATSOEVER FROM AT OUR SOLE DISCRETION AND WITHOUT PRIOR NOTICE.
4. COMMERCIAL USE
If you are a commercial subscriber of Crossroads Internet, this paragraph 4 shall not apply to your subscription to the Internet but only to the extent that your subscription expressly addresses such use.
The Internet Service is provided for personal and family use within a single residential household. You agree that you will not use, nor allow others to use, the Internet Service to operate any type of business or commercial enterprise or to use the Internet Service as an Internet service provider. You may not establish a web page using a server located at your home. You agree that you will not use, nor allow others to use, your home computer as a Web Server, FTP Server, file server or game server or to run any other server applications. Customer will not resell or redistribute, or allow others to resell or redistribute, access to the Internet Service in any manner, including by wireless means.
5. NO ILLEGAL OR FRAUDULENT USE
You agree that you will not use, and not encourage or allow others to use, the Internet Service to violate any applicable federal, state, local or international laws orders or regulations. You agree that you will not use, nor allow others to use, the Internet Service to plan or commit, or encourage or help others to plan or commit, a crime, fraud or act of terrorism, including but not limited to posting or transmitting information, data or material that is unlawful, abusive, libelous, slanderous, obscene, profane, unlawful, threatening, or defamatory, posting or transmitting child pornography or obscene material, engaging in a pyramid, Ponzi or other illegal soliciting schemes, sending chain e-mail that request money or other items of value, illegal gambling, the offering for sale of illegal weapons or substances, the promotion or publication of any material that may violate hate crime laws, or exporting software or technical information in violation of U.S. export control laws.
You agree to indemnify, defend and hold harmless Crossroads Internet and its affiliates, suppliers, and agents against all claims and expenses (including reasonable attorney fees) resulting from you engaging in any act prohibited by this Acceptable Use Policy or resulting from your violation of this Acceptable Use Policy. This paragraph will survive any termination or expiration of any applicable subscriber agreement.
6. NO INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS
You agree that you will not use, nor allow others to use, the Internet Service to send or receive any information that infringes the intellectual property, including without limitation patents, trademarks, copyrights, trade secrets or proprietary rights of any other person or entity. This includes, but is not limited to digitized music, movies, books, photographs, art, or other copyrighted materials or software, including Crossroads Internet-provided software.
7. NO THREATS OR HARASSMENT
You agree that you will not use, nor allow others to use, the Internet Service to transmit any material that threatens or encourages bodily harm or destruction of property or which harasses, abuses defames, or invades the privacy or rights of any other person or entity.
8. NO HARM TO AND PROTECTION OF MINORS
You agree that you will not use, nor allow others to use, the Internet Service to harm or attempt to harm a minor, including but not limited to using the Internet Service to send pornographic, obscene, or profane materials, or violating the Children’s Online Privacy Protection Act.
9. NO “SPAMMING”
You agree that you will not use, nor allow others to use, the Internet Service to send materials in a manner inconsistent with federal and state laws, including without limitation the CAN-SPAM Act of 2003 (15 U.S.C. §§ 7701-7713 and 18 U.S.C. § 1037). These materials include without limitation mass or bulk e-mail, numerous copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content. We reserve the right, in our sole discretion, to determine whether such postings or transmissions constitute an advertisement, promotional material or any other form of solicitation in violation of such laws.
10. NO “HACKING”
You agree that you will not use, nor allow others to use, the Internet Service to access the accounts of others or to attempt to penetrate security measures of the Internet Service or access any other person’s computer or computer system, software, data, confidential or proprietary information of others without the owner’s knowledge and consent (“hacking”) or to cause a disruption of service to other online users. You agree that you will not use, nor allow others to use, tools designed for compromising network security, such as password guessing programs, cracking tools, packet sniffers or network probing tools.
11. NO SYSTEM DISRUPTION
You agree that you will not use, nor allow others to use, the Internet Service to disrupt, restrict, destroy, impair or create any unusually large burden, disrupt any backbone network nodes or network service used by Crossroads Internet, on Crossroads Internet’s network, computer equipment, content, material, device or system whether owned by Crossroads Internet or others,. You also agree that you will not use, nor allow others to use, the Internet Service to disrupt other Internet service providers or services, including but not limited to by e-mail bombing or the use of mass mailing programs, viruses, locks, keys, worms, Trojan horse or other harmful or debilitating feature; distribute mass or unsolicited e-mail, including commercial advertising, announcements or junk mail; or otherwise generate large levels of traffic sufficient to impede other’s ability to send or receive information;
12. NO IMPERSONATION OR FORGERY
You agree that you will not, nor allow others to, impersonate another user, falsify one’s user name, age, digital or manual signature or identity in e-mail or in any post or transmission to any newsgroup or mailing list or other similar groups or lists. You agree that you will not, nor allow others to, forge any message header of any electronic transmission, originating or passing through the Internet Service, or use an IP address not assigned to you.
13. NO ABUSE OF NEWSGROUPS
You agree that will not, nor allow others to, post a similar item to more than three (3) newsgroups or mailing lists. You agree that you will not, nor allow others to, post or transmit any private, third party e-mail to any newsgroup or mailing list without the explicit approval of the sender.
14. NO EXCESSIVE BANDWIDTH USAGE
Crossroads Internet offers multiple tiers of High Speed Internet Service. You agree to comply with the current bandwidth, data storage, electronic mail and other threshold limitations that correspond with the package of service you selected. You further acknowledge that each tier or level of Crossroads Internet High-Speed Internet Service has limits on the maximum speed at which you may send and receive data at any time, as set forth in the price list or, and either the Residential Service Agreement or the Commercial Service Agreement, whichever is applicable (the “Service Agreement”). You understand that the actual speeds you may experience at any time will vary based on a number of factors, including the capabilities of your equipment, Internet congestion, the technical properties of the websites, content and applications that you access, and network management tools and techniques employed by Crossroads Internet. You agree that Crossroads Internet may change the bandwidth or other threshold limitation of any tier by amending the price list or Service Agreement. Your continued use of the Internet Service following such a change will constitute your acceptance thereof. You also agree that Crossroads Internet may use technical means, including but not limited to suspending or reducing the speed of the Internet Service, to ensure compliance with your tier of service and to ensure that Crossroads Internet High-Speed Internet Service operates efficiently. You further agree that Crossroads Internet has the right to monitor your usage patterns to facilitate the provision of Crossroads Internet High Speed Internet Service and to ensure your compliance with the package of service you selected and the Service Agreement and to efficiently manage the network and the provision of High-Speed Internet Services. Crossroads Internet may take such steps as it determines appropriate in the event your usage of the Internet Service does not comply with the package of service you selected or the Service Agreement. Additionally, Crossroads Internet may use such tools and techniques as it determines appropriate in order to efficiently manage its network and to ensure a quality user experience for its subscribers.
15. NO “VIRUSES”
You agree that you will not use, nor allow others to use, the Internet Service to restrict, inhibit, or otherwise interfere with the ability of any other person to use or enjoy the Internet Service or any features of the Internet Service, any Equipment or the Internet, regardless of intent, purpose or knowledge, including, without limitation, by posting or transmitting any information or software which contain computer “viruses,” worms, “Trojan horses” or other harmful software programs and that you will use your best efforts to prevent the unintentional transmission of such viruses.
16. CROSSROADS INTERNET MONITORING.
Crossroads Internet reserves the right at any time to monitor bandwidth, usage, transmissions, and content on the Internet Service from time to time; to seek or identify violations of this Policy; and/or to protect the network, the Internet Service and Crossroads Internet users. Crossroads Internet may not, however, routinely monitor the activity of your Internet Service account for violations of this Acceptable Use Policy. Crossroads Internet failure to enforce this Acceptable Use Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that any portion of this Acceptable Use Policy held invalid or unenforceable will as much as possible be construed consistent with the intent and applicable law; the remaining portions of this Acceptable Use Policy will remain in full force and effect.
- Allow customers to access and use any legal Web content they prefer, thus complying with the FCC’s Open Internet Order
- Mitigate network congestion, which can interfere with customers’ preferred online activities
- Promote customer compliance with our Acceptable Use Policy and Residential Services Agreement
- Help prevent customer harm or inconvenience from malicious or illegal traffic.
In pursuing these goals, we are mindful of the dynamic nature of customer Internet habits and related public-policy discussions. Accordingly, while we are confident our network-management practices are reasonable, equitable, minimally intrusive, and consistent with FCC regulations, those practices are not static; they are actively reviewed and refined in order to provide our customers with the best possible Internet experience.
As changes are made to our network-management practices, we will update the following information describing those practices.
- We regularly invest in additional fiber nodes and network equipment to make available more bandwidth per home and greater downstream and upstream system capacity.
- Where it is technologically feasible and when bandwidth is available, we provide customers with temporary “bursts” of additional speed, allowing their modems to more quickly and efficiently complete their work.
- On residential accounts, we block ports 25, 68, and certain others, to enhance network security and performance. To help prevent parties with malicious intent from compromising or disrupting our network, we do not publish all blocked ports.
- Based on the experience of our engineering team and their monitoring of Arbor alerts, virus alerts, atypical packet swarms, IP addresses and continent codes known or deemed to be abusive, we strive to intercept spam, viruses, denial-of-service attacks, and other malicious or illegal Internet traffic.
- Residential customers are prohibited from using or running dedicated, stand-alone equipment, servers, or programs for commercial or other non-personal reasons, including but not limited to email, Web hosting, file sharing, and proxy services or servers (e.g. FTP, file, or game servers). For further information regarding prohibited uses, see our Acceptable Use Policy.
- To help mitigate potential network congestion, we are in the process of applying bandwidth usage allowances to residential Internet accounts, with incremental bandwidth automatically provided for a nominal, incremental fee.
- Only in the relatively few wireless systems listed and only through the means described in this document, we may limit the bandwidth available to individuals whose usage materially exceeds the typical customer usage in those wireless systems.
For questions about our network-management practices, services, or policies that are not addressed by the information provided here, please email us through the contact form below.