Effective Immediately (2/22/2018)
CREDITS: Crossroads Internet cannot repair any problems of which they are not aware. Therefore, credits for service interruptions will be administered under the following guidelines:
- No prior credit will be given to “bad service” or service interruptions that are not reported by telephone within 24 hours of the occurrence.
- Exceptions are when the office is closed on weekends or holidays.
- Credit will be issued, if requested, from the date of the reported problem until the problem is repaired.
- Credit will be on a per diem basis based on your tier of service.
LATE FEE: We have lowered the late fee to $9.95 for payments made after the 15th of the month. The fee will be added to any past due invoices and will be charged with no exceptions.